Help Centre

How can we help?

Guides for buying, downloading, selling and getting paid on Jaleni. Legal pages remain drafts for lawyer review.

Buying and downloadingHow checkout, downloads and guest accounts work in this prototype.Selling on the marketplaceListings, licences, bundles, discounts and review.Payouts and holdsStripe Connect, PayPal Payouts and the 14-day hold.Refunds and problemsHow to report a problem, and how fee-reversal refunds work.Messaging a sellerEnquiries, order threads, attachments and what not to share.Copyright and takedown noticesA draft notice-and-takedown form for alleged infringement.Local backup scheduleHow to back up and restore this local prototype.

Problem with an order?

Report it from My purchases and we will look into it with the seller.

Licences explained

What personal, commercial and extended licences let you do.

Read about licences

Still stuck?

Get in touch and we will point you in the right direction.